The great thing about the scientific method is this: a scientist comes up with a theory, then immediately tries to knock it down.

He (or she) will attempt to disprove, discredit and abolish his own brain child, (perhaps because he knows his colleagues will be doing this anyway, so he might as well beat them to it.)

This is a very useful thing to do in business. It’s the ‘guilty until proven innocent’ model of market research.

If you don’t adopt this kind of rigour when testing out ideas, it’s too easy to fall under the spell of your idea. Instead of knocking down the sand castle you’ve built, you’ll try and prop it up with biased supporting ‘evidence.’

Us humans are amazing at justifying ourselves and our view points. We disregard what doesn’t fit, and collect all the instances where our views are vindicated. But unless you recognise and guard against this in business, it will end up costing you. A lot.

Egg Faced Feedback.

by naomi on July 4, 2010

Your good friends will risk upsetting you briefly to tell you that you have egg on your face. Your not so good friends will sympathise that you have egg on your face, and everyone can see it but you, but do nothing about it. (They’re embarrassed for you, but not enough to risk embarrassment themselves by letting you know.)

Similarly, your best customers will let you know what needs to be improved – with your site, your products, your services. They really want you to do well, and will risk upsetting you in the short term.

Gushy, enthusiastic positive feedback is great, but measured, justified criticism is worth its weight in…well…something very valuable. Wherever possible, encourage people to give you that kind of feedback, thank them for it, and actually do something.

After all, we all have egg on our face, metaphorically, at some equally metaphorical dinner table.

Buyers you’ve never met

Whenever possible, find out all you can about these folk.

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Knowing vs. Doing

Ok. Here’s how to catch a wave surfing.
1. you paddle out the back of the waves
2. when a suitable wave comes along, you turn around and paddle in the same direction as the wave (check to see whether it’s going to break right or left.)
3. As you feel the wave begin to push you forwards, [...]

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Bottlenecks

The old bottleneck: production and distribution
The new bottleneck: marketing and attention

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Charging More

This is as much a note to myself as anyone.
It goes like this:
How could it be, that people believe they will make more money if they charge less?

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Everyone is a Volunteer

Here’s an idea I borrowed from a friend.
Treat everyone working for you like they’re a volunteer. Because the truth is – they are. They don’t have to do the work, really. (They could go work for someone else.) They don’t have to do it well either.
So if you treat everyone like they’ve volunteered to help [...]

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Expecting Mistakes

In my experience, projects run much better when you expect mistakes to happen.
When there’s a built in – ‘let’s find all the things that are waiting to trip us up’ phase that you go through before anything gets sent out.
Because error, chance mishap and confusion are the things you can really count on happening. To [...]

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Ageing Gracefully

Do you plan to age gracefully?
I’m currently 28, and it’s not something I think about much, but lately I have been.
And, to put a slightly more business like face on it – do you think your business will age gracefully? What about your products? Are they style driven, fashion following, or based on timeless principles?
I’d [...]

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Social Media?

Here’s a definition:
Social: living together or enjoying life in communities or organized groups
Media: channels or tools used to store and deliver information or data
So, social media is just another way for humans to interact together.
NOTE: there is nothing here about ’social business.’ That’s another ball game entirely.
A business is: a commercial or industrial enterprise.
There’s nothing [...]

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